- Empty cart.
- Continue Shopping
Returns or Exchanges
Thank you for choosing www.hashihaven.com to purchase our minimalist wooden chopstick rest!
We are committed to ensuring that you are satisfied with your purchase. If you are not satisfied with your purchase, please review our return policy below.
1. Return Time
You can request a return within 30 days of receiving your order. Please contact us within this period.
2. Return Conditions
The product must be unused, undamaged, and in its original packaging.
Include all included accessories, instructions, and protective packaging.
Refunds are only available for products purchased through www.hashihaven.com.
3. Return Process
To initiate a return, please follow the steps below:
Contact Customer Service: Contact our customer service team with your order number and reason for return.
Obtain Return Authorization: Customer Service will provide you with a return authorization number and return address.
Packing the item: Pack the item and all accompanying packaging materials together to ensure safety and avoid damage.
Returning the item: Send the package back to the specified address and keep the tracking number for easy tracking.
4. Refund Policy
Once we receive the returned product, we will check whether it is eligible for return.
If eligible, we will process a refund within 6 working days after receiving the return, and the refund will be returned to your payment account.
The return shipping cost will be borne by the buyer unless there is a quality problem with the product or the wrong product was sent.
5. Exchange Policy
We currently do not provide direct exchange service. If you want to exchange the product, it is recommended that you return it first and place a new order after the refund is received.
Thank you for your support of www.hashihaven.com, we look forward to continuing to provide you with quality products and services!