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Welcome to our FAQ page. Here are some frequently asked questions about wooden chopstick rests (minimalist style). If you have any other questions, please feel free to contact us.
1. What is the material of wooden chopstick rests?
Our wooden chopstick rests are made of high-quality natural wood, which has good durability and beauty. Each chopstick rest is carefully polished to ensure a smooth surface and no thorns.
2. What chopsticks are suitable for this style of chopstick rest?
Our minimalist chopstick rest is suitable for most standard-sized chopsticks, including bamboo chopsticks and wooden chopsticks. If you are using special-sized chopsticks, please make sure that the size of the chopstick rest matches the chopsticks.
3. How to clean and maintain wooden chopstick rests?
To keep the chopstick rest in the best condition, please wipe it gently with a damp cloth and avoid using strong acid or strong alkaline cleaners. Do not soak it in water or put it in the dishwasher to prevent the wood from deforming or cracking.
4. Do you provide return and exchange services?
Yes, if you are not satisfied with the chopstick rest you purchased, you can apply for a return or exchange within the specified time. Please ensure that the product is unused and in its original packaging. For detailed return and exchange policy, please visit our Return and Exchange Policy page.
5. How do I place an order?
You can visit our website (www.hashihaven.com), select the chopstick holder you like, add it to the shopping cart and follow the prompts to check out. We accept multiple payment methods to ensure that you can complete the transaction easily.
6. How long does it take for your order to be shipped?
Once the order is confirmed, we usually process and ship it within 3 business days. The shipping time depends on the mailing method and destination you choose.
7. Is it safe to buy online?
We take the information security of our customers very seriously. Our website uses high-standard security protocols to protect your personal information and payment data. You can shop online with confidence.
8. Can I customize the chopstick holder?
Currently, the wooden chopstick holders we provide are standard styles and do not provide personalized customization services. However, please pay attention to our updates and we will explore the possibility of providing customized options in the future.
9. Is there a warranty for the product?
We provide quality assurance for all wooden chopstick holders. If you find any manufacturing defects under normal use, please contact us in time and we will assist you.
10. How to contact customer service?
If you have other questions or need further help, please contact the customer service team through the contact information provided on our website, and we will provide you with support as soon as possible.