Delivery and shipping

Thank you for choosing www.hashihaven.com to purchase our minimalist wooden chopstick holder! To ensure that you can receive our products smoothly, please read the following shipping policy carefully.

1. Shipping Method
We ship by the following methods:

Standard Express (estimated shipping time: 7 working days)

Expedited Express (estimated shipping time: 4 working days)

International Express (estimated shipping time: 16 working days)

The specific shipping method will be determined at checkout based on your address and the courier service you choose.

Shipping Service Provider: The shipping companies we use include UPS, FedEx, DHL, Postal, etc., depending on the specific order.

2. Shipping Costs
Shipping costs vary depending on the weight of your order, destination, and selected shipping method. During the checkout process, the system will automatically calculate and display the shipping costs based on your address.

3. Processing Time
All orders will be processed and shipped within 3 working days after payment is confirmed. Please note that order processing time may be extended during peak sales seasons (such as holidays).

4. Order Tracking
Once your order is shipped, we will email you a tracking number. You can use this number to track the status of your order on the courier’s website.

5. International Shipping
We currently offer domestic and international shipping services. Please confirm the specific countries and regions that can be delivered during checkout.

6. Damage and Loss
If your order is damaged or lost during shipping, please contact our customer service team within 48 hours of receiving the package. We will handle the relevant issues for you as soon as possible, which may include re-shipping or refunding.

Thank you for your support of www.hashihaven.com, we look forward to providing you with quality products and services!